Hi guys,
I have a question regarding returns processing, and especially about the follow-up action on ERP side.
My scenario: I create a returns order (VA01) and Outbound Delivery (VL01N) in ERP. In EWM, an Inbound Delivery Notification and Inbound Delivery are created. When I process the Inbound Delivery, I can enter an Inspection Result and follow-up action during the QIS-step. For example, if the goods are OK, the follow-up action is Putaway.
In EWM this works fine, the goods are sent to a putaway location with the correct status. However, when I check my qRFC monitor, I can see that a message for this delivery is stuck in the Inbound queue of my ERP-system. The following error message is displayed:
Default follow-up activity for returns delivery xxxx must not be initial. Cannot create inspection outcomes for RMA and delivery xxxx
It looks like I need to customize some follow-up action on ERP side, but I'm not sure how. Any ideas?
Regards,
Oliver
Edited by: O. Hahn on Jan 23, 2012 5:10 PM