Same HU for 2 clients in the same route and same unloading point?

Hello all,

We have an issue for 2 different clients in the very same adress: Both have the same unloading point in the same route, but materials cannot be packed in the same HU.

Client 1 - Distribution Route A, unloading point 1

Client 2 - Distribution Route A, unloading point 1

If try to repack 2 items in an HU, we get error message: "different clients cannot be repacked in the same HU". What we are doing now is to create 2 diferent HU, one for each and then palletize both in a multi-customer HU.

Where can this option be trigered: 1 HU (not palletized) for 2 different clients

Thanks!