Hi Experts,
Can anyone help me with more details of Queue management.
1.Need to know the steps how the WT are assigned to the worklist
2.Assignment of resources and WOs to queues.
In addition to that please help me with more details for Queue monitoring.
1. Inbound Queue
2. Outbound Queue
Which scenario the queue get stuck and how to fix the issue. ( I am aware of the basic Queue Process just need to understand the difference issues which we are face in the production )
Thanks