Hi Experts,
Could you please help me how to resolve this issue
Serial number xxxxxx is already being used by another item
Message no. IO208
Diagnosis
You have already used serial number xxxxxx in another item.
You can only allocate a serial number for a single serialized material.
System Response
Processing will not be continued.
Procedure
Allocate a serial number that has not yet been assigned.
This is strucked in Queue monitoring in smq2 transaction.
User is tried to change the serial status from AVLB to ESTO i had already sent the screen shots to change the status.
But he is asking me to clear the strucked queue in smq2
please suggest on this.
Thanks,
kaja